Public Works and Government Services Canada
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Did you know that 48% of Canadians aged 16 and over have trouble understanding administrative writing? Among seniors, that number goes up to 82%.

To tackle this problem, we have developed a series of tools to help you communicate clearly and effectively. Check out this section to improve your communication skills – it will pay off in the long run, saving you precious time and money.

  • The Basics
    What is clear and effective communication?
  • The Whys
    Why use clear and effective communication?
  • Techniques
    How can you improve your communication?
  • Applications
    When do you use clear and effective communication?
  • Examples
    Examples of clear and effective documents
  • Articles
    Articles for communication specialists